Soulless and unpersonal

From Hornby's A Long Way Down. Hits the spot, don't you think?

"People go on about places like Starbucks being unpersonal and all that, but what if that’s what you want? . . . I like to know that there are big places without windows where no one gives a shit. You need confidence to go into small places with regular customers — small bookshops and small music shops and small restaurants and cafés. I’m happiest in the Virgin Megastore and Borders and Starbucks and PizzaExpress, where no one gives a shit, and no one knows who you are. My mum and dad are always going on about how soulless those places are, and I’m like, Der. That’s the point."